Shipping & Handling

From Our Place to Yours — Thoughtfully Delivered

The journey of a lamp begins when you discover it and reaches a new chapter when it arrives in your living space. Whether you are choosing a cordless lamp for the dining table, a reading light for the desk, or a weather-rated lamp for the terrace, Viesse Home aims to make every delivery arrangement clearer and more reliable. This Shipping Policy explains our order processing time, delivery areas, shipping methods, estimated transit times and shipment tracking procedures.

1. Worldwide Shipping

Bringing Light Across Distances

Viesse Home offers shipping services to customers worldwide. Actual delivery availability depends on local logistics networks, transportation conditions, customs regulations and the service capabilities of the relevant carriers.

Our target delivery areas include:

• North America: The United States, Canada, and other locations covered by the relevant shipping carriers.
• Europe: The United Kingdom, Germany, France, Italy, Spain, and other European countries and regions supported by our available shipping services.
• Asia: Japan, South Korea, Singapore, and other locations covered by the relevant carriers.
• Oceania: Australia, New Zealand, and other supported destinations.
• Other International Destinations: Additional locations may be served where logistics networks, local regulations, and transportation conditions permit.

These areas represent our target delivery coverage and do not guarantee that every country, island, remote area or special address can be served. Some destinations may be temporarily unavailable due to logistics restrictions, import regulations, customs requirements or local transportation conditions. Before placing an order, please ensure that your shipping address is complete and accurate and that the destination can receive the relevant products.

2. Shipping Methods & Rates

Viesse Home offers two shipping methods: Standard Shipping and Express Shipping.

Shipping fees are calculated at checkout according to the destination and the shipping method selected, and are stated in United States dollars (USD). The fee displayed in your order summary before payment is the fee that applies to your order.

Standard Shipping

Standard Shipping is our regular delivery service, available for eligible destinations, with an estimated transit time of 7–14 business days after dispatch. After the necessary order processing steps have been completed, the package is shipped according to the destination, carrier arrangements and available logistics route.

Express Shipping

Express Shipping is our faster delivery service, available for eligible destinations, with an estimated transit time of 5–8 business days after dispatch. Express orders go through the same order processing steps as standard orders; the faster period applies to the transit stage once the package has been dispatched.

Shipping Fee Notes

• Shipping fees depend on the destination and the method selected at checkout; please review the order summary before completing payment.
• Taxes, import duties, and other legally applicable charges, if any, will be handled according to destination regulations and the circumstances of the order.
• If the shipping fee displayed at checkout differs from what you expected, please review the order summary and applicable delivery conditions before completing payment.

3. Order Processing & Dispatch Time

From Order Confirmation to Dispatch

Before a lamp begins its journey, it goes through order verification, product preparation, packaging and dispatch arrangements. To help you plan for delivery, we distinguish order processing time from shipping transit time.

Order Processing Time: 1–3 business days.

Under normal operating conditions, orders are generally processed and prepared for dispatch within 1–3 business days after payment confirmation. Business days generally exclude weekends and applicable public holidays. Order processing may include:

1. Verifying order details and the shipping address.
2. Confirming product information and stock availability.
3. Preparing the product and conducting necessary packaging checks.
4. Completing warehouse dispatch arrangements and handing the package over to the carrier.
5. Generating or updating shipment tracking information when available.

Please note that order processing time is different from shipping transit time. An order marked as shipped generally indicates that the product has entered the dispatch or carrier handover process. Tracking information may take additional time to become available or update. Processing times may be extended during periods of high order volume, public holidays, inventory verification, incomplete address information, or other exceptional circumstances. If an issue affects dispatch, we will provide relevant information based on the circumstances of the order.

4. Estimated Transit Times & Delivery Periods

How Long Will Delivery Take After Dispatch?

Transit time refers to the period required for a package to travel from the dispatch location to the delivery destination after it has been handed over for shipping. It is calculated separately from order processing time.

These are estimated transit times, not guaranteed delivery dates. Remote locations, islands, special addresses and areas with limited logistics coverage may require additional time.

Estimated Total Delivery Time = Order Processing Time + Shipping Transit Time.

For example, if an order requires 1–3 business days for processing and the estimated transit time for the selected method is 7–14 business days, the overall period from payment confirmation to delivery would generally be approximately 8–17 business days. Actual delivery times may vary depending on logistics conditions.

Transit times may be affected by:

• The destination distance and coverage of the local logistics network.
• International shipping routes and carrier arrangements.
• Customs inspections, import clearance, and related document reviews.
• Local holidays, weather conditions, or other uncontrollable events.
• Incomplete shipping addresses, unreachable recipients, or rescheduled deliveries.
• Package backlogs or processing delays during peak shipping periods.

If a package takes significantly longer than the estimated transit period, we recommend checking the tracking information first and then contacting us through the Contact page so that we can review the order details.

5. Shipping Carriers & Delivery Methods

Reliable Logistics Support for Every Journey

Viesse Home arranges shipping according to the delivery destination, product type, package dimensions, transportation route and service capabilities of the available carriers. International orders may involve international shipping providers, local postal services, or last-mile delivery carriers in the destination country or region. Different logistics companies may be responsible for different stages of transportation and final delivery.

Carrier Information: Examples of international logistics providers that may be considered include DHL, FedEx, UPS, and local postal or last-mile delivery services. These names are provided as examples of logistics service providers only. They do not indicate that we have established partnerships with every company listed, nor do they guarantee that a particular carrier will handle any specific order.

The actual carrier can be identified through the shipment tracking information, dispatch notification, or carrier label provided after the order has been shipped. If an order involves multiple transportation stages, international transit and local delivery may be handled by different companies. We will arrange delivery based on the logistics options actually available and provide relevant tracking information when it becomes available, allowing you to follow the progress of your package.

6. Shipment Tracking & Delivery Updates

Keep Your Delivery Journey in Sight

After your order has been dispatched, you can use the shipping notification and tracking information provided to follow the progress of your package. Tracking updates may include:

• Order processed or package prepared for dispatch.
• Package received by the carrier.
• Package in transit.
• Package arrived at a transit facility or destination country or region.
• Package undergoing customs clearance or related inspection, where applicable.
• Package transferred to the local delivery network.
• Package delivered, or delivery attempt unsuccessful.

Please note that tracking statuses vary among carriers. During international transit, transfers, or customs clearance, tracking information may not update for a period of time. This does not necessarily mean that the package has been lost. If your tracking information has not been updated for an extended period or the tracking status does not match the actual delivery situation, please retain your order number and tracking records and contact us through the Contact page with a description of the issue so that we can investigate further.

7. Shipping Addresses & Delivery Requirements

To reduce delivery delays and unsuccessful delivery attempts, please review your shipping information carefully before placing an order. Please ensure that you provide:

• The recipient's full name.
• An accurate street address and house or building number.
• The correct city, state, or province, where applicable.
• The correct postal or ZIP code.
• A valid telephone number and any other necessary delivery information.
• An address format that complies with the requirements of the destination country or region.

Please pay particular attention to house numbers, apartment or unit numbers, postal codes and street names, as these details are easy to enter incorrectly. For international deliveries, incomplete address information may prevent the carrier from completing delivery or require additional time to verify the destination.

If you discover an address error before your order has been dispatched, please contact us through the Contact page as soon as possible and provide your order number and the corrected shipping information. Once an order has entered the carrier's transportation process, address changes may be restricted by carrier policies and the package's current status. Therefore, we cannot guarantee that every address change request can be completed successfully.

8. Customs, Import Duties & Destination Regulations

Cross-border shipments may be subject to inspection by customs authorities or other relevant agencies in the destination country or region. Depending on local laws and regulations, some orders may incur import duties, taxes, customs clearance fees or other legally applicable charges. Whether such charges apply, who is responsible for them, and how they must be paid will depend on local regulations, the circumstances of the order, and the applicable shipping arrangements.

Customs inspections and clearance procedures are conducted by the relevant authorities and logistics providers in accordance with applicable requirements. We cannot control the specific inspection duration or customs clearance decisions. If the carrier or customs authority requests additional information, please respond to the official notice promptly to avoid affecting the shipment. If customs inspections, document reviews, or other legally required procedures extend the delivery period, the actual delivery date may be delayed accordingly.

9. Shipping Exceptions & Delays

When Delivery Does Not Go According to Plan

Although we aim for every package to arrive within the estimated period, transportation may be affected by weather, logistics network conditions, customs procedures, or local delivery arrangements. If one of the following situations occurs, please check the latest tracking information first.

1. Tracking Information Has Not Been Updated for an Extended Period

Tracking information may not update in real time during international transit or transfers. If the information remains unusually inactive, note the last update time and current tracking status, then contact us through the Contact page.

2. Delivery Attempt Failed

Please verify the shipping address and telephone number and check whether the carrier has provided instructions for redelivery, collection, or additional information.

3. The Package Is Marked as Delivered but Has Not Been Received

Please check the delivery location, mailbox, and any delivery notifications. You may also wish to confirm whether a family member, property manager, or designated recipient accepted the package on your behalf. If the package still cannot be located, contact the carrier promptly and inform us of the situation.

4. The Package Shows Visible Shipping Damage

If the product or outer packaging arrives with visible damage, please retain the packaging, shipping label, and relevant photographs whenever possible. Contact us through the Contact page as soon as possible so that we can review the circumstances.

For logistics issues requiring further investigation, we will review the order records, tracking information, and carrier feedback to help determine the appropriate next steps.

10. Policy Application & Updates

This Shipping Policy applies to orders placed through the official Viesse Home website at www.viessehome.com that qualify for delivery. Shipping fees, estimated dispatch times, tracking procedures and delivery coverage may change depending on the destination, carrier capabilities, local regulations, or adjustments to our business procedures.

If this policy is updated, the applicable version will be published on the relevant page of our official website. For individual orders, actual shipping arrangements should also be assessed using the order confirmation, dispatch notification and carrier tracking information.

The estimated transit times stated in this policy are provided to help customers plan for delivery and do not constitute an absolute guarantee of a specific delivery date. Nothing in this policy is intended to exclude or restrict consumer rights or business obligations established under applicable law.

Let Every Expectation Find Its Way Home

From a lamp that lights the dinner table to one that accompanies your reading in bed, Viesse Home hopes that every product finds the right place in your home. We will continue working to improve order processing, logistics information and delivery procedures while keeping our shipping policy clear and practical.

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