Terms Of Service

Light, Wherever You Need It — With Clear Guidelines for Every Purchase

Welcome to Viesse Home. We are a small corner of the internet devoted to cordless lighting: rechargeable table lamps that move with your evening, from the dining table to the terrace, the desk to the bedside, with no cables and no hunting for an outlet.

To help you understand how we work when you browse, order, receive and use our lamps, we have set out this Service Policy. It explains the scope of our services, product information, order processing, worldwide shipping, intellectual property, the limits of our liability, and related matters.

Viesse Home is a brand. By accessing or using our official website, you acknowledge that you have read and understood this Service Policy. If anything is unclear, please review the relevant section before purchasing and contact us through the details given at the end of this policy when necessary.

Official Website: www.viessehome.com

1. About Viesse Home: Light Without the Cable

Viesse Home focuses on cordless, rechargeable lighting for the home. Our range centres on designer table lamps — for dining and tabletops, desks and bedsides, and outdoor and garden settings — chosen for useful light, honest specifications and forms that sit comfortably in a room.

We hope our lamps do more than get purchased and unpacked. A lamp that can be carried to wherever the light is needed becomes part of how a home is used: dinner outside on a warm night, a book finished in bed, a hallway lit without an electrician.

Of course, a lamp is not a magician. It cannot solve every lighting problem at once. But the right light, in the right place, at the right warmth, makes everyday routines noticeably easier.

Viesse Home is committed to clear product information, reasonable order-processing procedures, and shipping services for customers around the world. We value every order and take seriously our customers' reasonable expectations regarding product information, shipping arrangements, and after-sales procedures.

To learn more about our brand and operating company, please visit www.viessehome.com or contact us through the Contact page.

2. Product Information and Listings

2.1 Product Descriptions

We make reasonable efforts to describe the basic features, intended uses, dimensions, specifications and usage requirements of our lamps through product names, images, written descriptions, specification lists and other relevant information.

When choosing a lamp, we recommend considering the available space, intended placement, size requirements and personal preferences. A lamp sized for a spacious desk may not suit every compact bedside table, and a finish that complements one interior may not suit everyone's taste. Taking a moment to check the dimensions before ordering is far easier than discovering after delivery that a lamp is larger than expected.

2.2 Product Images and Actual Products

We make reasonable efforts to ensure that product images on our website correspond to the actual products. However, differences in screen settings, display brightness, colour modes and photography conditions may cause variations in how colours and details appear.

Product images illustrate the appearance and relevant features of an item; they cannot eliminate every visual difference caused by individual display devices. For dimensions, specifications and functions, please refer primarily to the information on the product page.

If you have questions about a lamp's dimensions, battery life, intended use or other details, you may contact us through the Contact page before placing an order. Please include the product name or page link so we can understand your inquiry.

2.3 Intended Use and Environment

Different products have different intended uses. Please use each lamp in accordance with its product page, labels, accompanying instructions and relevant safety notices — including its stated water-resistance (IP) rating, charging requirements and suitable environments. A lamp rated for outdoor use is built differently from one intended for a desk; using products as intended helps you get the most out of them.

3. Order Placement and Processing

3.1 Accuracy of Order Information

When placing an order, please carefully verify the product details, colour, quantities, recipient's name, shipping address, telephone number and any other required information. An incorrect house number can send a package off course faster than an unexpected rainstorm; pay particular attention to street names, apartment or unit numbers, postal codes, and country or region details.

Incorrect or incomplete information may result in delivery delays, unsuccessful delivery attempts, or other complications requiring additional verification and processing time. If you discover an error, please contact us as soon as possible through the Contact page, providing your order number and the information that needs correcting.

3.2 Order Confirmation and Processing

After an order is submitted, we process it according to the order information, payment status, product availability and relevant business procedures. Submitting an order does not mean the package leaves immediately: some orders require information verification, product preparation, packaging checks and shipping arrangements before dispatch.

Under normal circumstances, our order processing time is 1–3 business days, and processing and transit are two separate stages. A product enters the shipping process after processing is complete. Please refer to the Shipping & Handling policy published on our website, your order information, and actual logistics updates for dispatch arrangements and estimated delivery times.

3.3 Order Changes and Cancellations

If you wish to change order details, the shipping address or other information, please contact us as soon as possible. Once an order has entered preparation, packaging or logistics handover, certain changes or cancellations may no longer be possible. For packages already handed to a carrier, address changes, interceptions or cancellations are also subject to the carrier's rules and depend on the package status and the carrier's capabilities.

We will review your request according to the circumstances of the order and explain the available options. Submitting a change or cancellation request does not guarantee it can be completed. For order-processing inquiries, please contact us through the Contact page and include your order number so we can verify the relevant records.

4. Worldwide Shipping and Delivery Services

4.1 Worldwide Shipping

Viesse Home provides shipping services to customers around the world. Our intended delivery coverage includes North America, Europe, Asia, Oceania and other international destinations where suitable logistics services are available. Actual availability for specific countries, regions, remote addresses and restricted areas may depend on carrier coverage, local laws, customs requirements and transportation conditions. Worldwide shipping does not mean every address can be served at all times.

Before placing an order, please ensure your shipping address is complete, accurate and eligible for delivery under applicable local requirements.

4.2 Shipping Methods and Delivery Times

We offer Standard Shipping (estimated 7–14 business days in transit) and Express Shipping (estimated 5–8 business days in transit), following order processing of 1–3 business days. Shipping charges are calculated at checkout according to the destination and the method selected. Different destinations may use different routes, carriers and last-mile delivery services; actual arrangements depend on the order, destination and available logistics resources.

Transit times are estimates and do not constitute an absolute guarantee of delivery on a specific date. Public holidays, weather conditions, customs inspections, busy transportation networks and other factors beyond our reasonable control may affect actual delivery times. For information about shipping methods and estimated delivery times, please refer to the Shipping & Handling policy published on our website and the information displayed at checkout.

4.3 Shipment Tracking

Once an order has been dispatched and valid tracking information is available, you may use the tracking details to check the status of your package. Carriers update their systems at different intervals; during international transportation, tracking may remain temporarily unchanged while a package is in transit, undergoing customs clearance, or being transferred between networks. This does not necessarily mean the package is lost.

If the tracking status has not updated for an extended period or does not match the actual delivery situation, please retain your order number and tracking number and contact us through the Contact page. We will review the available order and shipping information.

4.4 Customs and Import Requirements

International orders may be subject to customs inspections, import regulations and other legal requirements in the destination country or region. Depending on local laws and the circumstances of the order, certain shipments may incur import duties, customs clearance fees or other legally applicable charges. Whether such charges apply, and which party is responsible for them, is determined according to destination requirements, order arrangements and applicable law.

Customs inspections and clearance are conducted by the relevant authorities and logistics providers under applicable requirements; their duration and outcomes may be outside our control. If additional information or action is required during transportation, please follow official instructions from the relevant authorities or carrier promptly to avoid unnecessary delays.

5. Payment and Transaction Security

5.1 Payment Methods

To keep the payment process clear, we currently support the payment methods expressly listed on the product or checkout pages of our website. Before completing your purchase, please review the available options displayed at checkout and follow the relevant payment instructions. Available methods may be affected by the processing rules of payment providers, card-issuing institutions and applicable regulations in your country or region. We do not guarantee support for payment methods that are not expressly displayed at checkout; please rely on the options actually available when you place your order.

5.2 Protection of Payment Information

When submitting payment information, please ensure you are using the official Viesse Home website and carefully verify the order amount, product details and payment-page information. Do not disclose your account password, card security code or other sensitive payment information to unauthorised parties. If you notice a suspicious transaction, an unexpected charge or another payment issue, contact the relevant payment provider or card-issuing institution promptly; you may also contact us through the Contact page to explain any order-related circumstances.

We will verify relevant issues based on actual order records and the information available to us. However, payment authorisation, bank processing, transaction settlement and the time required for funds to arrive may be determined by the relevant financial institution or payment provider.

6. Returns, Exchanges, and Refunds

We understand that choosing products online may sometimes lead to differences between expectations and the items received. Viesse Home handles return, exchange and refund requests according to the Refund & Return Policy published on our website, the circumstances of the order, and relevant laws. In brief: items may be returned within 30 days of delivery, and refunds are issued to the original payment method, with funds typically arriving within 5–10 business days after the refund is initiated.

When submitting a request, please provide your order number, product name, the reason for the request, and any necessary photographs or supporting materials so we can verify the circumstances. Returns and exchanges require prior confirmation and must be shipped back according to the specified procedure; please do not send products to an unconfirmed address before return arrangements have been approved, as this may affect package identification and processing.

For product quality issues, transportation damage, incorrect shipments or other matters requiring further review, we will assess the situation based on the order records and relevant materials. To submit a request, please contact us through the Contact page and clearly explain the issue and relevant order details.

7. Product Use and Customer Responsibilities

To help our lamps become a useful part of your everyday life, please read the relevant product information before use and follow the stated installation, operating, charging, cleaning, maintenance and safety requirements.

When using our products, please observe the following:

Use each product according to its intended purpose and instructions.
Do not disassemble, modify, or use products in ways that conflict with their intended design.
Select suitable placement locations based on the product's construction, dimensions and water-resistance rating.
For rechargeable products, use the charging equipment provided or specified, and follow the stated charging requirements and safety notices.
If a product shows visible damage, abnormal operation, or a potential safety risk, stop using it and report the issue through the Contact page.

Improper use may affect a product's normal function and could cause property damage or personal injury. Using products appropriately helps protect both the product and the people and surroundings near it. If you encounter a problem you cannot resolve during setup or use, please contact us through the Contact page with the product name, order number and a description of the issue.

8. Intellectual Property Protection

8.1 Ownership and Use of Website Content

Viesse Home respects intellectual property rights and recognises the importance of protecting brand content, creative designs and related commercial interests. Unless otherwise expressly stated, content on this website that is legally owned by us or other rights holders, or used under authorisation, is protected by applicable intellectual property and other relevant laws. Such content may include brand names, trademarks, logos, page designs, written content, product descriptions, images, graphics, videos, page layouts, visual elements and other related materials.

Without prior written permission from the relevant rights holder, no individual or organisation may copy, reproduce, distribute, modify, sell, publicly display or otherwise use such content for commercial purposes, except where permitted under applicable law. Website content is provided to help you understand our products and brand; access to it does not grant ownership or unrestricted rights of use.

8.2 Brand Name and Trademarks

The Viesse Home brand name and related brand identifiers are used to identify the brand and its associated products and services. Without authorisation, no individual or organisation may use the Viesse Home name, logo or other brand elements in a manner that may cause confusion, mislead consumers, or infringe relevant rights. Unauthorised use of the brand name or logo in imitation websites, false advertising, unauthorised product promotion, or other activities that may harm the brand or consumers' legitimate interests is prohibited.

If third-party trademarks, brand names or other protected identifiers appear on the website, the relevant rights remain with their respective owners. Displaying such identifiers does not imply a partnership, authorisation or other affiliation between Viesse Home and the relevant third party unless expressly stated otherwise.

8.3 Product Images and Written Content

Product images, descriptions and other visual or written materials on our website are intended to help customers understand the appearance, features and intended uses of our products. Without permission, you may not download, copy or republish these materials for use on other commercial websites, advertising campaigns, sales pages or other commercial communications, nor alter images, remove identifiers, or manipulate product information in ways that are misleading or infringe relevant rights.

If you wish to reproduce, quote or otherwise use content from this website, please verify the relevant ownership and submit a request through the Contact page before using the content.

8.4 Content Submitted by Users

If you submit product feedback, descriptions of issues, photographs or other materials to us through the Contact page or another applicable channel, please ensure you have the right to provide those materials and that they do not infringe the intellectual property rights, privacy rights or other legitimate rights of others. Except where necessary to handle your specific request, provide relevant services, or comply with legal requirements, submitting materials does not automatically transfer full ownership of those materials to us. If content is needed for another purpose, we will address the relevant authorisation or licensing requirements according to applicable law and the circumstances.

8.5 Reporting Intellectual Property Concerns

If you believe that content on this website infringes your legitimate intellectual property rights, please contact us through the Contact page. To help us review your report, please provide, where possible: your name or information identifying the relevant rights holder; the type of intellectual property involved and supporting evidence of ownership or authorisation; the specific page link or description of the content concerned; relevant documents or materials that help establish ownership and explain the concern; and a valid contact address so we can request further information if necessary. We will review the information received and take reasonable action where appropriate, in accordance with applicable law.

9. Website Use Guidelines

We aim to make this website a reliable place to browse products, learn about our brand and complete transactions. To maintain normal website operations and protect the legitimate interests of other users, you must comply with applicable laws and this Service Policy when using our website. You must not use the website to:

Violate applicable laws or infringe the legitimate rights of others.
Submit false, misleading, or deliberately incomplete order information.
Attempt to access website systems, servers, or restricted information without authorisation.
Upload or distribute malicious code, destructive programs, or other content that may interfere with normal website operations.
Copy, scrape, reproduce, or commercially exploit website content without authorisation.
Interfere with normal order processing or service operations through fraud, malicious activity, or other improper conduct.
Engage in other activities that may compromise website security, brand rights, or the legitimate interests of other users.

To the extent permitted by applicable law, we may investigate activities involving violations, fraud, security risks or other unusual circumstances and take reasonable measures to protect the website, transactions and relevant rights.

10. Privacy and Personal Information Protection

When you visit our website, place an order, or contact us, we may need to collect information relevant to order processing or issue verification. Such information may include the recipient's name, shipping address, telephone number, email address, order number and related correspondence.

We handle personal information in accordance with applicable law and the Privacy Policy published on our website. Information may be used where reasonably necessary for order processing, shipping and delivery, return and exchange requests, issue verification, security management and other related business purposes. To complete worldwide deliveries, certain necessary order information may be processed by relevant shipping carriers, delivery service providers, or entities legally authorised to handle such information. Specific data-processing arrangements depend on the services involved and applicable law.

Please refer to our published Privacy Policy for details about the collection, use, storage, disclosure and related rights concerning personal information. If you have questions about how your personal information is handled, please contact us through the Contact page and explain your concern. Please do not include unnecessary card security codes, account passwords or other highly sensitive information in ordinary messages.

11. Scope of Services and Liability

We make reasonable efforts to maintain accurate website information, process orders appropriately, and provide relevant products and worldwide shipping services according to the circumstances. However, website access, product availability, shipping and delivery, and third-party services may be affected by technical failures, network interruptions, logistics restrictions, natural disasters, public events, changes in laws and regulations, or other factors beyond our reasonable control. To the extent permitted by applicable law, if such factors cause service interruptions, delays or other disruptions, we will take reasonable measures according to the circumstances and provide relevant explanations where necessary.

Product information, estimated shipping times and other statements on our website are intended to help customers understand our products and services; they should not be interpreted as absolute guarantees for every possible circumstance. Nothing in this Service Policy is intended to exclude or restrict consumer rights, statutory responsibilities or other obligations that cannot legally be excluded under applicable law. If any provision of this policy conflicts with mandatory legal requirements, the relevant mandatory legal provisions will prevail.

12. Third-Party Services and External Links

For your convenience, our website may display links to third-party websites, shipment-tracking portals or other external services that help you learn about products, track shipments or access related information. Third-party websites and services are generally operated independently by their respective providers; their content, privacy rules, service scope and data-handling practices may differ from ours.

Before accessing a third-party website, we recommend reviewing its terms and privacy policy and deciding whether you wish to proceed. Except as otherwise required by applicable law, we cannot fully control third-party website content, system operations or independent service arrangements. If you use a third-party logistics platform to track a package, please refer to the information displayed in the relevant carrier's system; if you notice a significant discrepancy in your order or tracking information, you may also report it through the Contact page.

13. Changes and Updates to This Service Policy

We may make appropriate changes to this Service Policy as our business procedures, product management requirements, logistics arrangements or applicable laws evolve. Updated versions will be published on the relevant page of our official website, and we recommend reviewing the current version whenever you need to understand our service rules.

Changes to this policy do not automatically release either party from responsibilities that have already arisen or that must be fulfilled under applicable law. Matters relating to specific orders will be handled according to the actual order circumstances, applicable policies and relevant legal requirements. If any provision of this policy is determined to be invalid or unenforceable under applicable law or for another legally recognised reason, the remaining provisions may continue to apply to the extent permitted by law.

14. Contact Us

If you have questions about product information, order processing, worldwide shipping, intellectual property, website use, or this Service Policy, you are welcome to contact us through the Contact page on this website. To help us understand your inquiry accurately, we recommend including the relevant product name, order number, page link or a description of the circumstances. For intellectual property reports, please provide relevant supporting evidence and the specific page information whenever possible. We will review the information received according to the circumstances and our actual business procedures and respond through the contact details you provide when necessary.